Customer service in the information environment
Editorial BOWKER-SAUR
Enviament gratuït
Espanya peninsular
Espanya peninsular
- Editorial BOWKER-SAUR
- ISBN13 9781857390049
- ISBN10 1857390040
- Tipus Llibre
Seccions
Biblioteconomia / DocumentacióCustomer service in the information environment
Editorial BOWKER-SAUR
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51,30€
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Enviament gratuït
Espanya peninsular
Espanya peninsular
Detalls del llibre
This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer; defining the library's roles; user surveys and survey analysis; and more.