Cover -- Half Title -- Title -- Copyright -- Dedication -- CONTENTS -- Abstract -- Table of cases -- Table of legislation -- Part I Background -- CHAPTER 1 THE CHALLENGES OF THE USE OF ONLINE ARBITRATION IN COMMERCIAL TRANSACTIONS -- 1.1 The concepts of Online Dispute Resolution (ODR) -- 1.1.1 Traditional means of dispute resolution -- 1.1.2 The popularity of alternative dispute resolution -- 1.1.3 The advent of Online Dispute Resolution -- 1.2 Obstacles to the use of online arbitration -- 1.2.1 Suitability of the types of cases -- 1.2.2 Technological advancement and constraints -- 1.2.3 Legislative measures -- 1.2.3.1 International regulatory development -- 1.2.3.2 The EU framework -- 1.2.3.3 The US trend -- 1.2.3.4 The Chinese approach -- CHAPTER 2 THE DEVELOPMENT OF BEST PRACTICE FOR ONLINE ARBITRATION -- 2.1 Developing online arbitration best practice -- 2.1.1 eBay and SquareTrade (past experience) -- 2.1.2 AAA and Cybersettle -- 2.1.3 WIPO and ICANN-UDRP -- 2.1.4 CIETAC and HKIAC -- 2.1.5 Other established ODR services -- 2.1.6 The most recent development of ODR services -- 2.1.7 The growth of ODR best practices -- 2.1.8 Core principles -- 2.1.8.1 Efficiency -- 2.1.8.2 Accountability (transparency) v confidentiality -- 2.1.8.3 Accessibility -- 2.1.8.4 Credibility and accreditation -- 2.1.8.5 Security -- 2.1.8.6 Enforceability -- 2.2 Purposes and structure of this book -- Part II Procedural rules for online arbitration -- CHAPTER 3 ONLINE ARBITRATION PROCEDURES -- 3.1 The further development of general ODR regulations -- 3.2 Choice of service providers -- 3.3 Choice of procedure rules -- 3.4 Selection of online arbitrators -- 3.5 Expert witnesses and electronic evidence -- 3.6 Format of arbitration agreements -- 3.7 Process of hearing/commencement of arbitration proceedings -- 3.8 Format and issuance of online arbitral awards