All successful LIS practitioners need to reasses how effective their information services are and to ascertain if they are really delivering the services needed by users. This book is designed for anyone wanting to establish an electronic information service whatever the LIS background or size, and also for those wanting to revamp an existing traditional service into an e-information service. Because of new technology it isno longer necessary to think of an information service in a particular physical location with staff working at that location, ot open during set hours. Instead, this book gives ideas and examples of how an e-information service can be created, maintained and made to succeed in a cost-effective way.