Introduction; Two background organizational considerations; Some background on commercial production companies and in-house production units; Stages in developing your description of the materials you need; The pitfalls; Conclusion; Chapter 7 Innovation: Preparing the Materials; Summary; Introduction; Organizational culture; Cultural change; Overcoming the opposition; Changing attitudes; Case study; The learner; Conclusion; Chapter 8 Preparing On-line Learning Materials; Summary; Introduction; Developing learning materials; The on-line classroom; Client, server and support software.