Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Preface -- Acknowledgements -- Chapter 1 The workplace and the academy -- Introduction -- The workplace and the academy: a comparison -- Scope of the book -- Structure of the book -- Chapter 2 Workplace communities and workplace writing -- Introduction -- Social constructionism -- Discourse communities -- Genres and communities -- Studies of discourse communities -- Conclusion -- Chapter 3 Genres and genre analysis -- Introduction -- Approaches to genre and genre analysis -- Widening the scope of genre analysis -- Genres and purpose -- Discourse communities and interdiscursivity -- Genre and pedagogy -- Chapter 4 Intertextuality -- Introduction -- Genres and intertextuality -- Intertextuality in workplace settings -- The purpose and function of intertextuality -- Email and intertextuality -- Intertextuality and pedagogy -- Conclusion -- Chapter 5 Collaboration -- Introduction -- What is collaborative writing? -- Collaborative writing in workplace settings -- Teaching collaborative writing -- Conclusion -- Chapter 6 Power, politeness and language -- Introduction -- Power and language: the challenges for writers -- Politeness theory -- Politeness and context -- Politeness and writing research -- Politeness and pedagogy -- Politeness and requests: writing emails -- Conclusion -- Chapter 7 Channels of communication -- Introduction -- Models of technology adoption -- The impact of technologies on writing -- Technology and writing: opportunities and challenges -- Conclusion -- Chapter 8 Organisational culture -- Introduction -- Organisational culture and discourse community -- Organisational culture: definitions and approaches -- Examining an organisation's culture -- Organisational culture and pedagogy -- Conclusion -- Chapter 9 Socialisation processes -- Introduction